Do you want to help clients improve their processes while building lasting relationships?
Our client is an innovative legal tech organization that supports law firms, notary offices and investment institutions with smart software for efficient and fully compliant client onboarding. From a modern office next to the train station in Haarlem, you will work in a dynamic and inclusive environment with clients at home and abroad.
About the position
As Customer Success Manager, you will be the first point of contact for customers and ensure that they use the software solution optimally. You will guide them during the implementation process, provide training, offer support and proactively maintain the relationship.
You visit customers on site, provide clear instructions and training, and make sure you know exactly what’s going on. In doing so, you work closely with colleagues from various departments to provide customers with the best possible experience during and after implementation.
Your duties
- Assist customers in implementing and using the software;
- Giving trainings and presentations, both online and on-site;
- Proactively maintain customer relationships and identify opportunities;
- Interact with internal teams to resolve customer inquiries quickly and effectively;
- Collaborate on improvements in processes and services.
What do you bring?
- HBO or WO working and thinking level;
- 2-4 years of relevant work experience;
- Commercial attitude and customer-oriented approach;
- Excellent communication and presentation skills;
- Good command of the Dutch and English languages.
What do you get in return?
Our client offers you:
- A place within a dynamic and fast-growing company;
- Lots of freedom, independence and personal responsibility;
- Ample development and advancement opportunities;
- Collaborate with interesting clients at home and abroad;
- A modern office next to the train station in Haarlem;
- An inclusive work environment where diversity is valued.
Ready for the next step in your career as a Customer Success Manager?
Apply today and discover how you can make an impact in the world of legal tech.
